Frequently Asked Questions

⁠Are your perfumes 100% authentic?

Absolutely! We guarantee that all our fragrances are 100% original and authentic.

Our inventory is sourced from trusted distributors, authorized auctions, and overstock sales, ensuring you receive only top-quality products.

Please note: While some packaging may have slight imperfections, the fragrance inside is always genuine and untouched.

Why are your prices lower than big retailers?

We get this question often!
We’re able to offer lower prices because we purchase our inventory at discounted rates through auctions and liquidation channels. By skipping costly packaging and high-end marketing, we’re able to pass those savings directly on to you.

What if the packaging is damaged or looks used?

Most orders are delivered within 3–7 business days across Australia.In rare cases, delivery may take 14–20 business days, especially for high-demand or limited-stock items that require additional sourcing time.

Do you offer refunds or returns?

For returns and refunds, please refer to our Return & Refund Policy.

If you receive the wrong item or a damaged bottle, please contact us promptly at support@thefragrancevault.shop, and we’ll be happy to assist you.

Please note, we do not accept returns for minor packaging imperfections due to the way we source our products.

Where are you based?

We are based in Australia, with operations linked to the UK and UAE fragrance markets.
Our strong connections with reputable distributors and brands enable us to offer you high-quality products at unbeatable value.